Usability is good business

This paper discusses the cost-effectiveness of usability engineering and performing usability cost-benefit analyses in order to acquaint software professionals and other interested parties with these topics.

As stated in one part of it, 63% of software exceed their estimates, with the top four reasons all related to product usability:

  • frequent requests for changes by users
  • overlooked tasks
  • users’ lack of understanding of their own requirements, and
  • insufficient user-analyst communication and understanding.

Usability is good business


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