Abstract
This organisational human-centredness maturity scale is based on Flanaghan’s Usability Leadership scale, Sherwood-Jones’ Total System maturity model and ISO 13407. The background to the scale is described. The scale has six levels defined by a set of attributes. Each attribute is defined by one or more management practices performed at that level. The management practices are defined. The uses of the scale are outlined. A recording form is supplied and its use described. Some indicators of personal attitude at each level are given. The scale is conformant to ISO 15504. This version specially prepared for the TRUMP project.

Usability Maturity Model: Human Centredness Scale (PDF, 220 kb)