The author gets into the nitty-gritty of what it means to practice user experience in an Agile environment. She lists out some of the benefits of UX, some potential set backs to UX in a true agile environment, how to address these problems and three different types of UX roles, that when combined in a team create a solution. Those roles are:
- The Integrated Practitioner
- The Support Practitioner
- The Researcher
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