Most people come to the web for information, not for a complete document. They don’t want the user manual; they want instructions for the task they are doing. They don’t want the handbook; they want the answer to specific questions. They want usable, manageable pieces. To present content on the web in the amount that most people want:

• Think “topic,” not “book”
• Break large documents into topics and subtopics

Breaking Up Large Documents for the Web – Part 1, Part 2, Part 3